Frequently Asked Questions

Our Percale Cotton sheets are made in Portugal from 100% long-staple premium cotton and OEKO-TEX® certified.

“Percale” refers to a signature tight weaving method, in which the threads cross over and under each other, one at a time. The tight weave results in several remarkable characteristics: its finish is matte, crisp and cool, and it boasts a “buttery” feel that’s smooth to the touch.

Linen is the oldest and most desired natural fabric in the world: known for its excellent quality, it is also hypoallergenic, sustainable, and it has the ability to adapt to your body's temperature. This product is OEKO-TEX® certified, and woven in Portugal.

Our Washed Linen fabric has been pre-washed several times to ensure the softest and most luxurious contact with your skin.

Wash your sheets with a gentle detergent (avoid chlorine bleach or detergent that has whitening agents) at a maximum of 40°C (104°F). We strongly suggest air dry or tumble dry on low heat; do not over dry.

Tip: gently shake out any creasing that may have occurred in the wash cycle. Ironing is optional and in our opinion, totally not necessary.

If you need to remove any stains, keep in mind that our products have dyes, so bleach or aggressive stain removal treatments can impact its colour. If you used bleach in a prior wash, we recommend a cycle in between washes to avoid staining your sheets. Thanks to the stone wash process, the items have been washed multiple times, so shrinkage won’t occur.

Wash your sheets with a gentle detergent (avoid chlorine bleach or detergent that has whitening agents) at a maximum of 60°C (140°F). Air dry or tumble dry on medium or low heat; do not over dry. Tip: gently shake out any creasing that may have occurred in the wash cycle. For a pristine finish, iron or steam at lowest temperature.

For Waffle Cotton, ironing is not necessary.

If you need to remove any stains, keep in mind that our Percale cotton has been dyed, so bleach or aggressive stain removal treatments can impact its colour. If you used bleach in a prior wash, we recommend a cycle in between washes to avoid staining your sheets. Thanks to the stone wash process, the items have been washed multiple times, so shrinkage won’t occur.

At Maison Tess., we encourage conscious shopping. We’re a young company committed to making sustainable choices and reducing our carbon footprint. We do our best to provide quality products while respecting our chain of production, and we ask you to carefully consider the following before making a purchase, in order to reduce the environmental impact of returns.

- Measure your mattress and consult our size guide.

- Not sure about the colour or the fabric? Get one of our swatches.

- Read our return policy. Sometimes errors occur, like a pulled thread or a missing button, but they can easily be fixed at home. It’s a small gesture for the planet!

- Let us know how we can help you: info@maisontess.com

We strongly believe in the reduction of carbon footprint. With that in mind, we have made the conscious decision to have our bedding production shipped out to us by boat four times a year ONLY.

In order to accommodate our customers' demand, we make all of our products available on pre-order to make sure they can purchase it before it has actually come into the warehouse.

Please note that pre-orders are charged at the time of purchase. Pre-orders are subject to delays and you will be notified once your order ships. For environmental reasons, orders are only shipped in full.

Are you an interior designer, an architect or a decorator?

Sign up to designers.maisontess.com and enjoy an exclusive 15% trade discount on all our collections! You will also receive all new colour swatches at the start of every collection.

Conditions:
- Minimum orders of $250.

- Shipping is a flat fee of $20.

- Sales on our website are not compatible with the trade discount.

- All Items are final sale.

- These items are not for resale on any e-commerce platform.

Have questions? Email designers@maisontess.com

All prices are listed in Canadian / US dollars. Maison Tess. will take all reasonable measures to ensure that the prices of the products are accurate. However, if the prices are listed incorrectly, Maison Tess. reserves the right to refuse or cancel your order.

Price drop? Items that are reduced within 5 days of your purchase are eligible for a price adjustment. Simply email us at rma@maisontess.com. Be sure to provide us with your original invoice and payment method.

Any item which received a price adjustment falls under our FINAL SALE policy, becoming non-exchangeable and non-refundable.

Please note that items that are bought on sale or within a promotion cannot be adjusted.

When you buy with Afterpay, Maison Tess. processes and ships your order as if you paid the full price even if you only paid part of the amount.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

Returns and/or exchanges will follow the same process as any other purchase at Maison Tess., regardless of the method of payment. If you return some or all of your purchases, your monthly payments will be adjusted by Afterpay and any amounts already paid will be refunded.

At checkout, simply enter your gift card numbers or promo code in the dedicated field and click "Apply".

Promo codes cannot be combined with other offers, including price reductions and free gifts with purchase.

If you forget to add your free gift with purchase at checkout, please note that we are unable to make any amendments to your orders.

Are you eligible to get a free gift? To take advantage of this, make sure to meet the required conditions and to have properly applied the promotional you got code at checkout.

One free gift per customer. While quantities last. Free gifts are non exchangeable, and need to be returned with the original order if you ask for a refund or an exchange.

Please note that for environmental reasons, we are unable to add a missing item to a shipped order.

We are proud to be working with reliable shipping services to get you the best reduced rates. All shipping services used provide a tracking number.

The estimated time of arrival of your product must be considered as an estimate only, and Maison Tess. will not be responsible for delays in delivery.

Charges for shipping will be listed when you purchase the product or service from our webpage. You are responsible for all federal and provincial shipping related taxes.

For US orders, we use UPS and cover domestic ground shipping. Shipping costs are a flat fee of 10 USD.

This excludes Hawaii, Alaska, and Puerto Rico.

Returns are your responsibility, as well as any associated fees.

Orders under $800 USD are shipped duty and tax free.

Orders over $800 USD shipped to the United States may be subject to duties/customs, taxes and brokerage fees. If applicable, you will be required to pay such fees upon receiving your order. Please consult your local customs agency for more information. Maison Tess. is not responsible for any charges of this nature.

We can ship anywhere! International shipping, as well as returns and exchanges will be at your charge (extra fees will be calculated upon checkout).

Orders shipped anywhere outside of Canada can be subject to duties/customs, taxes and brokerage fees. If applicable, you will be required to pay such fees upon receiving your order. Please consult your local customs agency for more information. Maison Tess. is not responsible for any charges of this nature including fees associated with returns or exchanges.

If you are not 100% in love with your new sheets, we are happy to accept returns and exchanges within 30 nights of your purchase. If applicable, Free Gifts with purchase have to be included in the return package.

We accept returns and exchanges for all full-priced items within Canada. Please note that all return items must be unwashed, unused and sent back in their original conditions.

Our Maison Tess. Fragrance and Home Accents can be returned within 14 days only if they are unused and in original packaging.

Any discounted items fall under our FINAL SALE policy, becoming non-exchangeable, non-refundable and excluded from the 30-night sleep trial.

Promotional items including:

- Special offers items with discount code

- Items placed during sale events

- All discounted items

- Tableware items

- Used candles

- Fabric Swatches

- Digital gift cards

Please notice that our system will automatically refuse final sale items. We are only able to process exchanges and refunds based on full-priced items.

For Canadian orders, simply click here and follow the steps. You will need your order number.

For American or international orders, the costs related to the return and customs clearance of your order are at your expense. Contact rma@maisontess.com if you need any assistance.

Please allow 7-10 business days for your return to be processed after receiving it at our warehouse.

Please note, the system will automatically refuse final sale items.

All items must be received prior to processing any returns. Maison Tess. reserves the right to refuse any returns based on the condition of items. Refunds will be issued in the original method of payment.

Oops! We made an error to your order, we are so sorry for the inconvenience.

If your order has any defects or damages, or if you have received the wrong size or colour, please contact rma@maisontess.com within 5 days of receiving your purchase so that we can replace the product for you. As soon as the return is shipped, we will have the replacement sent out.

In efforts to reduce our carbon footprint, customers that wish to return sheets they previously slept in, can donate them to the nearest shelter. We believe in giving back to our community, as every little act counts.

Your return request must be received in our system and will be reviewed by our team. Refunds will be issued in the original method of payment.

At Maison Tess. we are serious about reducing our carbon footprint and giving back. For this reason, we continually seek innovative ways to try and reduce our pollutants.

We aim to improve the experience of “traditional” shopping by offering Virtual Styling with our very own style experts, as well as the option of buying swatches. This way, clients can be sure they like what they see before purchasing and thus reduce the negative impact on the environment as a result of returns.

Furthermore, for all customers that wish to return sheets they previously slept in, we suggest that they donate them to the nearest shelter from the list here. We believe in giving back to our community, as even the smallest change can have a lasting impact on the Earth we share.

Earn points every time you purchase Maison Tess. goods. Every $1 equals 1 point.

Here are other ways to earn points:

- By creating an account : earn 50 points.

- If your first-time purchase is $99+ : earn an extra 30 points.

- If your second-time purchase is $99+ : earn an extra 40 points.

- On your birthday : earn 100 points.

- By leaving us a review : earn 20 points.

- By following us on Instagram: earn 10 points.

- By following us on Facebook : earn 10 points.

- By sharing us on Facebook : earn 10 points.

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RETURN & EXCHANGE POLICY

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